Refund Policy

1. Digital subscription product

Fuga is delivered digitally as downloadable desktop software with account-based subscription features. No physical product is shipped.

2. Cancellation

You may cancel a paid subscription at any time to stop future renewals. Cancellation can be completed through Paddle's buyer portal from the purchase confirmation email, or by contacting support@fuga.app.

Cancellation stops future renewals. Paid features may remain available until the end of the current billing period unless otherwise required by law or Paddle policy.

3. Refund window

If you are not satisfied with a paid Fuga subscription, contact support@fuga.app within 14 days of the initial purchase or renewal. Refund requests are reviewed in accordance with applicable law, Paddle buyer terms, and this policy.

4. How refunds are processed

Approved refunds are processed through Paddle and returned to the original payment method where possible. Bank and card processing times vary. After an approved refund is confirmed by Paddle, Fuga may downgrade the related account to the Free plan.

5. Information needed for support

When requesting a refund, include the account email, purchase date, Paddle transaction or invoice reference if available, and a short description of the issue. We aim to respond within two business days.

6. Paddle buyer support

Because Paddle is the Merchant of Record, buyers may also use Paddle's buyer support and the buyer portal linked from the purchase confirmation email for subscription and billing management.

7. Abuse prevention

We may review repeated refund requests, suspected fraud, chargeback abuse, or violations of the Terms of Service. This does not limit any mandatory rights you may have under applicable consumer law.

8. Contact

Refund and cancellation questions can be sent to support@fuga.app.